Are you unhappy with the support you receive or with a decision that has been made?
This section explains what you can do if you are unhappy with your support or a SEND decision:
- Firstly, speak to the school or educational setting.
- If it is a decision the local authority have made contact your SEN Casework Officer.
- Should you feel you need extra support talk to a trusted adult in school or your parent/carer.
- If your concerns have not been resolved, you can then make a formal complaint.
If you are unhappy with a matter to do with your special educational needs or disability you have the right to make a complaint about it.
Your parents or carers are responsible for making sure you are safe and well usually until you reach the age of 18. This is because the law states that until you reach 18, you are still regarded as a child and therefore your parents are still legally responsible for your welfare.
This does not mean that you have no say in decisions that directly affect you. When you reach 16 you obtain new rights. The law states your wishes and feelings need to be listened to. For more information about your rights at 16 follow the link below.
16 Year Old Rights Against Parents
The video below also gives some information on making decisions about the support you receive.
Making a complaint – Coram Voice
https://www.mind.org.uk/for-young-people/your-rights/tips-for-the-complaint-process/
If you need help with raising concerns about the services, you receive you may find the following resources helpful –
Video the NHS – Ask Listen Do.
You may find the booklet below helpful too.
Guide-for-young-people-aged-16-to-25-on-how-to-resolve-SEND-disagreements
Other Useful links:
SEND appeals and complaints | North Yorkshire Council
Disabled Children: A Legal Handbook 3rd edition (councilfordisabledchildren.org.uk)
Guidance & Resources | Disability Rights UK
Home – Mind Of My OwnMind Of My Own
Hear Me Now (hearmenowapp.com)