Menu Close

What we do

We offer:

  • A free, confidential and impartial service, provided at arm’s length from the local authority
  • Information, advice and support relating to special educational needs and disability (SEND) provided by professionally trained Advisers
  • Support through the statutory processes relating to Educational Needs and Education Health, and Care (EHC) needs assessment and planning
  • Practical support to find the answers to your questions in relation to education, health and social care services.

How we can help?

We can help by:

  • Listening to your views and concerns
  • Helping you feel more confident to express your views
  • Explaining your options, rights and responsibilities
  • Helping prepare for meetings and/or attending meetings with you
  • Helping with writing reports, letters and other relevant paperwork
  • Answering your questions about Educational Needs and Education, Health and Care Plans (EHCPs)
  • Supporting you through a needs assessment or review
  • Supporting to resolve disagreements
  • Developing networks and links locally to provide solutions to your individual queries
  • Signposting to other professionals and organisations that may be able to help you

Services we can offer groups:

  • Workshops for young people and parents and carers
  • Drop-in advice sessions for young people and parents and carers at schools, colleges and children’s/family centres
  • Training to become a volunteer